Refund policy

Return & Refund Policy – Mercadops

At Mercadops, we strive to provide high-quality cosmetic products and ensure customer satisfaction. Please read our return and refund policy carefully before making a purchase.

Returns Eligibility
Due to the hygienic and personal nature of cosmetic products, we only accept returns under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.

  • The return request is submitted within 48 hours of receiving the order.

  • The product must be unused, unopened, and in its original packaging.

Products that have been opened, used, or tampered with cannot be returned for safety and hygiene reasons.

How to Request a Return
To initiate a return, please contact our customer support team with the following details:

  • Order number

  • Clear photos of the product showing the issue

  • Description of the problem

Requests without proper proof may not be approved.

Refund Process
Once your return request is approved and the product