Shipping policy

Shipping Policy – Mercadops

At Mercadops, we are committed to delivering your orders safely and as quickly as possible across Palestine.

Processing Time
All orders are processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time
Estimated delivery time is 2–5 business days, depending on the customer’s location and logistics conditions.

Delivery times may vary due to high demand periods, weather conditions, or circumstances beyond our control.

Shipping Areas
We currently ship to most cities and areas within Palestine.
However, delivery availability may vary in remote or restricted locations.

If delivery is not possible to your area after placing the order, our support team will contact you to arrange an alternative solution or issue a refund if necessary.

Shipping Fees
Shipping fees are calculated at checkout based on the delivery location and order value.

Mercadops may offer free shipping promotions from time to time. These offers will be clearly announced on the website.

Order Tracking
Once your order is shipped, you may receive tracking details via SMS or WhatsApp (if available through the shipping provider).

Delivery Responsibility
Customers are responsible for providing accurate shipping information.
Mercadops is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Failed Delivery Attempts
If the courier is unable to deliver the order after multiple attempts, the order may be returned to us. Additional shipping fees may apply for re-delivery.

Damaged or Lost Shipments
If your order arrives damaged or is lost during shipping, please contact us within 48 hours with photos and order details so we can assist you.

Contact Us
For any shipping inquiries, please contact us at:
[Your Email Here]