Frequently Asked Questions

Yes, all our products are 100% original and carefully selected from trusted suppliers and brands to ensure you receive high-quality products.

We provide a detailed description for each product including its benefits, how to use it, and key ingredients. You can also contact our team for a recommendation that suits your skin type and needs.

Orders are prepared as quickly as possible, and delivery time varies by region. You'll receive order status and shipping details after your purchase is confirmed.

Yes, we offer cash on delivery for an easy and convenient shopping experience.

Yes, we offer safe and reliable electronic payment methods to protect all transactions.

Absolutely. We protect our customers' data privacy and use it only to complete orders and improve the shopping experience. Your information is never shared with any party not involved in fulfilling your order.

Yes, you can choose free pickup-point collection when this option is available at checkout, and you'll be notified as soon as your order is ready for pickup.

Once your order is prepared and shipped, we'll send you updates on its status. You can also contact our customer service team anytime for the latest updates.

Please contact us directly with your order number and clear photos of the product, and our customer service team will resolve the issue as quickly as possible.

If a product becomes unavailable after your order is placed, our team will contact you with the available options, such as replacing it with a similar product or refunding its value.

Yes, we keep prices and offers unified as much as possible, though exclusive online offers or campaigns may be available at certain times.

Yes, contact us as soon as possible and we'll help you modify or cancel your order if it hasn't yet been prepared or handed to the shipping company.

Yes, you can exchange a product within 7 days of receipt, provided it is unused, unopened, and in its original condition with complete packaging.

If you received a wrong or damaged product, please contact us within 48 hours of receiving your order, including your order number and clear photos of the product. Our team will review the case and guide you through the exchange or return steps according to store policy.

Yes, we offer a wide range of skincare, haircare, makeup, perfumes, body care, and accessories from the most popular brands.

If you're looking for a specific product and can't find it, contact us and we'll do our best to source it if it's available from our suppliers.

Follow the Mercado Cosmetics website and our social media accounts to see the latest products, offers, and new launches.

Yes, we run seasonal offers, exclusive discounts, and new launches regularly. You can also join the Mercado family to be the first to know about the latest offers and perks.

You can reach us via WhatsApp, messages on our social media pages, or through the Contact Us page on the website — our team will be happy to help.

Because we offer you: 100% original products, a wide selection from the most popular brands, competitive prices and ongoing offers, an easy and secure shopping experience, multiple payment options, fast delivery and free pickup points where available, and customer service that cares about your satisfaction before and after purchase.